Cancellation & Refund Policy
Last updated: 1 January 2026
1. Pooja Booking Cancellations
| Cancellation Window | Refund |
|---|---|
| 72+ hours before ceremony | Full refund (100%) |
| 24–72 hours before ceremony | 75% refund — 25% retained to cover pandit blocking fee |
| Under 24 hours before ceremony | No refund — pandit and samagri already dispatched |
| No-show (customer unreachable) | No refund |
Samagri kit refund: If you opted for a samagri kit and cancel more than 24 hours before, the kit charge is refunded in full. If the kit has already been dispatched (within 24 hours), the kit charge is non-refundable but the kit is yours to keep.
2. Rescheduling
You may reschedule a booking free of charge if the request is made 48+ hours before the original ceremony date, subject to pandit availability. Rescheduling within 48 hours of the ceremony is treated as a cancellation + new booking and is subject to the refund schedule above.
3. Cancellation by Devaura
If Devaura cancels a booking (e.g., due to pandit unavailability and no backup available), you will receive a full refund (100%) plus a 10% service credit towards your next booking. We will notify you as early as possible and offer to reschedule.
4. Shop Order Returns
Non-perishable products: Returns accepted within 7 days of delivery. Products must be unused and in original packaging. Full refund issued upon receipt and inspection.
Perishable products (fresh flowers, panchamrit kit, items marked "perishable"): Non-returnable, non-refundable. If you receive a damaged or incorrect perishable item, contact us within 24 hours of delivery with photographs, and we will issue a full refund or replacement.
5. Refund Processing
Refunds are processed within 5–7 business days to the original payment method. For Pay After Pooja bookings where no payment was collected, no refund is applicable — the booking is simply cancelled.
6. How to Cancel
To cancel a booking or return a product:
(a) Email care@devaura.co.in with your booking/order ID.
(b) Call or WhatsApp +91 88888 88888.
(c) From your My Account dashboard (coming soon).
7. Consumer Rights
This policy is subject to and does not override your rights under the Consumer Protection Act, 2019 (Act No. 35 of 2019) and the Consumer Protection (E-Commerce) Rules, 2020. If you believe your consumer rights have been violated, you may approach the appropriate Consumer Disputes Redressal Commission.